PALO ALTO, Calif., Oct. 8, 2015 /PRNewswire/ -- Varian Medical Systems (NYSE: VAR) has been ranked first in overall manufacturer and overall service performance in the ServiceTrak™ Imaging 2015 report on radiation oncology accelerator manufacturers published by IMV, Ltd. IMV rates manufacturers' performance on the basis of telephone interviews with customers in various medical technology sectors.
Varian ranked first in five out of eight of the manufacturer performance attributes covered by this year's survey, taking the top rating in:
- Overall manufacturer performance
- Probability of repurchase
- Ability to drive industry standards
- Value of system documentation
- Overall OEM training program
Varian also ranked first in five out of six OEM service performance attributes covered in the survey, taking the top rating in these categories:
- Current service arrangements meets needs
- Overall service performance
- Service follow-up
- Availability of replacement parts
- OEM preventative maintenance program
- Effective escalation by service team
"This year's IMV report shows Varian with a steady increase in net promoter score, which is a measure of how likely a customer would be to recommend our technology to a colleague," said Kolleen Kennedy, president of Varian Oncology Systems. "It was particularly gratifying to see our net promoter score climb significantly among customers with our newer products. Customers with systems less than two years old gave us a 55 percent net promoter score. It is an affirmation of the investments we have made in our technology, as well as in enhancements to our service organization."
Over 74 percent of respondents indicated a high probability of repurchasing from Varian—a full ten points above the industry average of 64 percent.
"We are proud of our performance on many parameters that are vitally important to our customers," said Kennedy. "Enhancing technology as well as our customer support services has been a major focus of the company, and we are pleased to see that our efforts are having an impact on our customers' satisfaction."
About Varian Medical Systems
Varian Medical Systems, Inc., of Palo Alto, California, focuses energy on saving lives by equipping the world with advanced technology for fighting cancer and for X-ray imaging. The company is the world's leading manufacturer of medical devices and software for treating cancer and other medical conditions with radiation. The company provides comprehensive solutions for radiotherapy, radiosurgery, proton therapy and brachytherapy. The company supplies informatics software for managing comprehensive cancer clinics, radiotherapy centers and medical oncology practices. Varian is also a premier supplier of X-ray imaging components, including tubes, digital detectors, and image processing software and workstations for use in medical, scientific, and industrial settings, as well as for security and non-destructive testing. Varian Medical Systems employs approximately 6,900 people who are located at manufacturing sites in North America, Europe, and China and approximately 70 sales and support offices around the world. For more information, visit www.varian.com or follow us on Twitter.
Varian Medical Systems
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