PALO ALTO, Calif., Oct. 3, 2011 /PRNewswire/ -- Varian Medical Systems is introducing a new PremierAssurance™ program that offers cancer treatment centers flexible access to a broad spectrum of services from Varian's world-class customer support organization. The program offers radiation oncology clinics the ability to predict and control service costs through customized, comprehensive service plans for technology maintenance and upgrades, Help Desk support, training and education, consulting services, and site-specific clinic design solutions.
"In designing the new PremierAssurance program, we focused on how to help customers get the most out of their investments in Varian technology," said Kevin O'Reilly, senior director of services marketing. "The new packages are flexible in order to meet the needs of diverse customers, from large centers with internal service departments to small clinics that depend on Varian for every aspect of service. PremierAssurance is all about choices, and enabling customers to pick the specific level of services they want and need."
With PremierAssurance, customers can choose support packages at distinct service levels covering four broad areas: installation, service, help desk, and training and education.
"Varian has been building an extensive portfolio of service capabilities over many years. We have over 2,000 highly skilled professionals including service engineers, project managers, installation engineers, trainers, clinical help desk and support staff located worldwide for fast response to customers' needs," O'Reilly said. "Our training teams partner with customers to meet their immediate and long-term goals in maximizing their use of Varian products through carefully structured classroom, onsite, and electronic learning programs. Now, with PremierAssurance, we're offering these services in more flexible, customizable packages."
Varian's Customer Support Services organization has been rated the #1 service provider among linear accelerator manufacturers for the last 10 years by IMV, Ltd., an independent healthcare market research firm that analyzes service trends in the imaging industry. In 2010, Varian scored #1 in overall service performance, field engineer performance, software engineer performance, emergency response, availability of replacement parts, effective resolution of escalated problems, and training. Varian is highlighting the new PremierAssurance service offerings in the company's booth at the annual meeting of the American Society of Radiation Oncology (ASTRO) taking place this week in Miami Beach, Florida.
About Varian Medical Systems
Varian Medical Systems, Inc., of Palo Alto, California, is the world's leading manufacturer of medical devices and software for treating cancer and other medical conditions with radiotherapy, radiosurgery, and brachytherapy. The company supplies informatics software for managing comprehensive cancer clinics, radiotherapy centers and medical oncology practices. Varian is a premier supplier of tubes and digital detectors for X-ray imaging in medical, scientific, and industrial applications and also supplies X-ray imaging products for cargo screening and industrial inspection. Varian Medical Systems employs approximately 5,700 people who are located at manufacturing sites in North America, Europe, and China and approximately 70 sales and support offices around the world. For more information, visit http://www.varian.com or follow us on Twitter.
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SOURCE Varian Medical Systems