Assistance for customers during the COVID-19 pandemic


We know you are faced with new challenges as you continue to treat patients during this pandemic. You are dealing with demands such as new remote work environments, the need to reduce unnecessary onsite patient visits, staffing reductions, and the challenge of tracking COVID-19-positive patients.

Here we offer easy access to some Varian tools and services that can help you get work done under these circumstances. Please read on for information about how to access products, documentation, and services you might find helpful.

COVID-19 workflow tools and technical bulletins

Software product groups at Varian have prepared documents with specific instructions to help you manage new workflows. You can find these resources on MyVarian by using the search term: COVID. Please check back frequently as new assets are being added all the time.

ARIA® COVID-19 resource summaries

These new summaries can help you learn more about COVID-19 resources within ARIA:

InSightive™ analytics patient activity review dashboard

A new InSightive dashboard—the Patient Activity Review dashboard—can help InSightive customers triage patient appointments to determine which must proceed, which can be rescheduled, and which can happen via telehealth channels. It supports users implementing scheduling guidelines suggested by NCCN and ASCO. The dashboard can be downloaded from MyVarian. InSightive customers can also access supplemental, instructional COVID-19 resources on MyVarian.

Noona® Questionnaire

A new Noona COVID-19-related symptom screening questionnaire is now available to Noona users as of the latest update. Based on WHO & CDC definitions of COVID-19-related symptoms, it leverages Noona’s unique algorithms to help clinicians prioritize treatment if a patient reports symptoms that could be indicative of COVID-19 infection.

Eclipse™ Treatment Planning System

To support radiation therapy departments that do not already have IT infrastructure configured to allow remote access to the Eclipse Treatment Planning system, Varian has created a Customer Technical Bulletin clarifying and expanding the available remote connection options that can be considered for staff who temporarily do not have physical access to treatment planning workstations. Download the bulletin from MyVarian.

Technical Bulletin: COVID-19--Cleaning and Disinfecting of Varian Products

This bulletin contains recommendations for appropriate cleaning and disinfecting of Varian equipment due to the COVID-19 pandemic.


Existing products/services with remote capabilities

Varian Managed Services: full remote access for ARIA and Eclipse™

Varian's managed service offering provides customers with a seamless and efficient way to access crucial patient data as well as the treatment planning system. Users have access to patient data from anywhere through Citrix. All infrastructure and applications are deployed and supported on a hosted virtual platform. This service provides operational support, including proactive remote monitoring and service level agreements, improves system reliability, and protects against obsolescence. There is no need for VPN or RDP connections. To find out more about this solution, please send us an e-mail.

Varian Mobile

Varian Mobile is an app that brings key features of the ARIA OIS directly to your mobile device. It allows clinicians to access and edit their ARIA clinical data anywhere in real-time for both radiation and medical oncology. To learn more, please visit the Varian Mobile page.

Noona patient remote monitoring via phone or tablet

Noona offers remote patient monitoring and electronic patient communication, providing clinics/hospitals with a tool designed to help keep patients out of the ER and reduce clinic visits. As a web-based solution, Noona can be used by healthcare providers to connect with patients from anywhere, helping to protect people’s health by minimizing trips to the healthcare facility. Learn more about Noona.

Remote physics and dosimetry from CTSI

As you may be aware, Varian acquired CTSI about nine months ago. CTSI Oncology Solutions, a Varian company, offers a number of services that can support you in these uncertain times and help you navigate through and leverage these recent changes. The team at CTSI can provide customized dosimetry and physics support to maintain, augment, or complement your clinical operations. The team will provide you access to highly qualified oncology experts so you can cover fluctuating workloads and effectively maintain care levels. To connect with one of our experts from CTSI, please send us an e-mail.