8:15 am to 5:00 pm Eastern Daylight Savings Time (08:15-17:00, GMT -5), Monday through Friday: 1-315-453-4553
5:00 pm to 8:15 am Eastern Daylight Savings Time, 17:00 – 08:15, GMT -5), including all day weekends and holidays, is available through Varian’s answering service: 1-315-453-4553
A technical support engineer will get back to you as soon as possible. Or email us at [email protected]
Technical support allows you access to our highly trained technical service engineers, who can help you troubleshoot, diagnose and resolve an unlimited number of incidents quickly and efficiently. In addition to phone support, our engineers have the ability to access your system remotely to view the situation first-hand.
Web Services offer you around the clock access to InfiMed’s secure customer care pages—a collection of critical documentation specifically meant to maximize uptime and promote proactive problem prevention. All available information is downloadable on demand including: Generator Interfaces, DICOM Conformance, and Technical Manuals. Please contact your customer care rep for access.