Embolization Microspheres: Order and Support Information

Existing customers who want to order Microspheres by EDI, web, phone, or fax:

  • US customers:
    • Products will only be available through the Varian Customer Service Center, Monday – Friday, 8:00 a.m. – 5:00 p.m. CST
    • US Phone: +1 877 467 2009 or vis.support@varian.com
  • Customers in Austria:
    • Please email, fax, or call the local Varian VIS Helpdesk located in Budapest using the local toll-free telephone numbers below. Helpdesk hours are 08:00-17:00 CEST. Tel: 0800 068734 Fax: +438000 68770 / +43 (192) 803-38
    • Or contact your local Territory Manager:
  • Customers in Switzerland:
    • Please email, fax, or call the local Varian VIS Helpdesk located in Budapest using the local toll-free telephone numbers below. Helpdesk hours are 08:00-17:00 CEST. Tel: 894 460 Fax: +41 442006040 / +41 (315) 800-021
    • Or contact your local Territory Manager:
  • Customers in Belgium:
    • Please email, fax, or call the local Varian VIS Helpdesk located in Budapest using the local toll-free telephone numbers below. Helpdesk hours are 08:00-17:00 CEST. Tel: 0800 74 414, Fax: +32 22902071 / +32 24017100
  • Customers in France:
    • Please email, fax, or call the local Varian VIS Helpdesk located in Budapest using the local toll-free telephone numbers below. Helpdesk hours are 08:00-17:00 CEST. Tel: 0800 90 41 21 Fax +33 185647480 / +33 170700314
    • Or contact your local Territory Manager:
  • Customers in the UK:
    • Please email, fax, or call the local Varian VIS Helpdesk located in Budapest using the local toll-free telephone numbers below. Helpdesk hours are 08:00-17:00 CEST. Tel: 0800 90 41 21 Fax +33 185647480 / +33 170700314 lease email, fax, or call the local Varian VIS Helpdesk located in Budapest using the local toll-free telephone numbers below. Helpdesk hours are 08:00-17:00 CEST. Tel: 0800 90 41 21 Fax +33 185647480 / +33 170700314
    • Or contact your local Territory Manager:
  • Customers in the Netherlands:
    • Please email, fax, or call the local Varian VIS Helpdesk located in Budapest using the local toll-free telephone numbers below. Helpdesk hours are 08:00-17:00 CEST. Tel: 0800 022 5741, Fax: +31 357994105 /+31 207 183370

Orders will be processed the same day that they are received before 4.00 PM and shipped within 24-48 hrs.* Please contact the VIS Support Helpdesk for expedited orders, additional shipping charges may apply. Customers ordering via a Standard Purchase Order can fax orders to the above fax numbers or e-mail vis.support@varian.com

Customers can also order by registering with the Varian customer portal (MyVarian) and placing orders through the Varian Marketplace.

*In some cases where the products must cross a border, a 48-hour shipment timeline is more likely due to customs clearance and administrative questions.

New customers who want to order Microspheres or make a price inquiry:

  • Customers in Germany, Austria, Switzerland, Belgium, France, United Kingdom or The Netherlands:

Clinical Questions

  • All clinical questions will be triaged by the Help Desk (+1 877 467 2009) and directed to the appropriate expert
  • Toll-Free Customer Service numbers for the EMEIA Helpdesk.
    • Austria: 0800 068734
    • France: 0800 90 41 21
    • Switzerland: 0800 894 460

Report a Product Complaint

  • For customers in Austria, Switzerland, Germany, Ireland, United Kingdom, France or The Netherlands: Please call the local toll free number below or email Varian directly at MicrosphereComplaints@varian.com
    • Austria: Tel: 0800 068734 Fax: +438000 68770 / +43 (192) 803-38
    • Switzerland: 0800 894 460 Fax: +41 442006040 / +41 (315) 800-021
    • Germany: Tel: 0800 1808008, Fax +49 891 250 402 3799 / +49 (180) 500 280 833
    • Ireland: Tel: 1800 901 760, Fax +44 203 744 9185 / +44 207 149 9808
    • United Kingdom: Tel 0800 048 8494, Fax +44 203 744 9185 / +44 207 149 9808
    • France: Tel 0800 90 41 21 Fax +33 185647480 / +33 170700314
    • The Netherlands: Tel: 0800 022 5741, Fax: +31 357994105 /+31 207 183370

Return a Product (Non-Complaint)

  • US customers:
    • Non-complaint returns will be processed by Varian Medical Systems.
    • Contact Varian Medical Systems at +1 877 467 2009 or vis.support@varian.com
  • For customers in Austria, France, Switzerland, Germany, Ireland, United Kingdom, France or The Netherlands: Please call the local toll-free number below or email Varian directly at vis.support@varian.com
    • Austria: Tel: 0800 068734 Fax: +438000 68770 / +43 (192) 803-38
    • France: Tel 0800 90 41 21 Fax +33 185647480 / +33 170700314
    • Switzerland: Tel: 0800 894 460 Fax: +41 442006040 / +41 (315) 800-021
    • Germany: Tel: 0800 1808008, Fax +49 891 250 402 3799 / +49 (180) 500 280 833
    • Ireland: Tel: 1800 901 760, Fax +44 203 744 9185 / +44 207 149 9808
    • United Kingdom: Tel 0800 048 8494, Fax +44 203 744 9185 / +44 207 149 9808
    • The Netherlands: Tel: 0800 022 5741, Fax: +31 357994105 /+31 207 183370

Other Questions

  • US customers
  • Customers in Austria, France, Switzerland, Germany, Ireland, United Kingdom or The Netherlands: Please call the local toll free number below or email Varian directly at vis.support@varian.com
    • Austria: Tel: 0800 068734 Fax: +438000 68770 / +43 (192) 803-38
    • France: Tel 0800 90 41 21 Fax +33 185647480 / +33 170700314
    • Switzerland: 0800 894 460 Fax: +41 442006040 / +41 (315) 800-021
    • Germany: Tel: 0800 1808008, Fax +49 891 250 402 3799 / +49 (180) 500 280 833
    • Ireland: Tel: 1800 901 760, Fax +44 203 744 9185 / +44 207 149 9808
    • United Kingdom: Tel 0800 048 8494, Fax +44 203 744 9185 / +44 207 149 9808
    • The Netherlands: Tel: 0800 022 5741, Fax: +31 357994105 /+31 207 183370