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PremierAssurance™ for Software Support

PremierAssurance™, Varian’s exclusive service and support program, is more than an investment in protecting software. It creates a strategic partnership between Varian and clinics to support their systems throughout their entire lifecycle. With a PremierAssurance software contract, clinics can increase clinical availability.

PremierAssurance provides:

  • Software upgrades that keep clinics at the forefront of treatment technology
  • Protection from obsolescence
  • Technical and Clinical Help Desk support from continually trained experts
  • Fast answers, remote diagnostics and on-line repairs using SmartConnect® to reduce clinical downtime while maintaining the most stringent data security standards required by global regulatory bodies.
  • Training & Education to keep your staff knowledgeable and confident

Help Desk

For Varian Support in the US and Canada: Tel: 1.888.Varian5 (827.4265)

Varian’s Help Desk is staffed with experts who have real world experience. Medical physicists, oncology nurses, dosimetrists, or radiation therapists, our clinical support team members can answer questions from an experienced and insightful perspective. The technical support team includes Varian’s certified field engineers and access to the engineers who designed each clinic’s uniquely fitted system. No one knows the Varian systems better than we do.

Remote Services

The SmartConnect remote monitoring service connects a clinic’s equipment to our elite support team by giving them a 360 virtual view of each Varian system. We can diagnose, trend, repair and troubleshoot machines and software in real time so clinics can get back on track with minimal disruption.

SmartConnect surpasses the stringent data privacy standards required by regulatory bodies around the world including HIPAA, Safe Harbor and local information security and privacy laws.