SAN FRANCISCO--(BW HealthWire)--Nov. 5, 2001--Varian Medical Systems, Inc. (NYSE:VAR) today announced a new capability that will speed and improve service to radiation oncology centers through remote access to their oncology information systems. Varian will service its VARiS Vision(TM) customers using software from eMation to access customers' equipment via the Internet, substantially improving the response time of a typical service call.
Beginning in early 2002, Varian's customer support specialists will use eMation's Device Relationship Management (DRM) solution to remotely diagnose problems, provide routine maintenance, or even install upgrades to system software.
"In the past, we have serviced our customers' equipment by dispatching an engineer to the customer's site," said Tim Guertin, president of Varian Medical Systems' oncology business. "The eMation solution provides for secure remote access. Our service employees can see exactly what the customers see on their workstations or servers, and can provide technical assistance immediately."
"Technology is enabling powerful new integrated systems that are more beneficial, but also more complex," said Dale Calder, president of eMation. "Service operations must seek new ways to support these complex systems at customers' locations while simultaneously lowering costs. We are extremely pleased to be selected by a market leader like Varian to address this critical business challenge."
The eMation DRM solution utilizes several types of security protection and works with a customer IT Department's standard security mechanisms and firewalls to safeguard device communications. It incorporates patent-pending proprietary software for making direct, secure connections between Varian's support server and a customer's computer.
Varian Medical Systems, Inc., (NYSE:VAR) of Palo Alto, California, is the world's leading manufacturer of integrated cancer therapy systems and is a premier supplier of X-ray tubes and flat-panel sensors for imaging in medical, scientific, and industrial applications. Varian Medical Systems employs approximately 2,570 people. The company reported sales of $774 million in its most recent fiscal year ended September 28, 2001. For more information, visit www.varian.com.
eMation is pioneering Device Relationship Management solutions to unlock the hidden information value in the intelligent devices that enterprises build, service, and use. For more than 12 years, eMation has been helping the world's most highly regarded companies transform device information into business intelligence. eMation is headquartered near Boston, MA, USA, with sales offices in the US, Europe, Israel, and Japan, and distribution partners worldwide. In June 2001, eMation reached an agreement to be acquired by RAVISENT Technologies (NASDAQ:RVST). For more information please visit http://www.emation.com.