Information for Varian customers regarding COVID-19


Dear Customer,

As you know, COVID-19 is impacting daily activity around the world. At Varian, we are closely monitoring this situation. Our priority is to help you treat your cancer patients and, in doing so, protect your and our employees. We are here to serve you, and we want to share information with you about how we are continuing to conduct field operations (service, training, installations, and sales) safely and effectively. Where the applicable guidelines permit, Varian will continue to provide full services to our customers.

Varian is following global guidelines from the World Health Organization and the U.S. Centers for Disease Control, and local guidelines from impacted cities and regions. In the event that any Varian employee is exposed to COVID-19, we have a 14-day quarantine protocol in place. Should special circumstances arise based on local hospital requirements, Varian will work to adapt where possible. In order to better serve you, we encourage you to share with your Varian support personnel any special requirements or needs you may have so that Varian can appropriately prepare and partner with you in this fluid and evolving situation.

A cross-functional Varian global team is meeting regularly to assess global and local agency/government advisories, travel, supply chain, and environmental health and safety. We will keep you advised if the situation materially changes with respect to the conduct of our field operations.

In the meantime, you should feel comfortable contacting your Varian support personnel.

Best regards,

Dow R. Wilson

Dow R. Wilson
President and Chief Executive Officer


Varian's Commitment to our Customers During the COVID-19 Crisis

The COVID-19 pandemic and associated circumstances are very fluid and evolving rapidly. Varian is evaluating how to continue to support you and your patients while keeping our and your employees as safe as possible. Currently, health authorities are exempting Varian (and all pharmaceutical and biotechnology companies and healthcare suppliers) from “shelter in place” orders so the delivery of healthcare can continue. Below you will find information about Varian’s ongoing support.

Installation, Applications Training and Service Requests

During this time of uncertainty, Varian will continue to make every effort to accommodate installation, training and service requests.

  • Shipments from our manufacturing facilities are continuing.
  • Emergency/Urgent services will be prioritised over preventative maintenance service.
  • With respect to field operations, due to travel restrictions, safety, employee or third-party vendor availability and other operational challenges, Varian will partner with you to manage any potential delays.
  • Varian will complete work remotely wherever possible to minimise employee and customer risk.

Varian requests that customers take the following actions to support on-site work. These items will be reviewed with you before each interaction:

  • Advise us in advance of local/hospital rules and expectations for the visit to the facility.
  • Provide appropriate PPE equipment, including masks, for Varian service personnel. If you cannot provide PPE equipment, service may be delayed.
  • Meet Varian personnel at entrance and guide Varian personnel to site using most direct route that avoids patient contact.
  • Thoroughly disinfect any equipment that has been used to treat COVID-19 positive patients, before service can be rendered.

Varian is working diligently to minimise potential delays and will keep you informed about any impacts that would affect your service. If you have any questions, please contact your local Varian office.

Varian’s Global Education Centres

Education is now being delivered using a blend of online and remote instructor-led lectures, and this will continue until December 2020, at which time the strategy will be re-evaluated (further details below).

Software product courses/classes during the COVID-19 crisis

In order to minimise travel and decrease the risk of exposure to COVID-19, instructor-led software educational programmes are now delivered remotely, using Zoom and a “virtual sandbox.”

  • Students receive the lecture and a full software lab component exactly as they would in a course at one of the education centres.
  • These courses will be delivered using this method until December 2020, when the situation will be re-evaluated.
  • For centres entitled to software training as part of their technology purchases, Varian encourages timely participation in remote training, as entitlements will start to expire.

Hardware product courses/classes during the COVID-19 crisis

Courses about the clinical use of hardware (i.e. treatment delivery technologies) necessarily involve hands-on experience with the machines. The education team has devised ways of accomplishing this remotely and will operate in this way until travel restrictions are lifted.

  • Courses will be moved back into the education centers as soon as they are authorised to open, and customers can safely travel.
  • Once courses can be physically held in the Varian education centres, participants will be required to wear a mask, as adequate social distancing may not be possible within the confined space of our treatment vaults.
  • In regions where courses are held at partner hospitals or universities, Varian is working with our partners to offer a remote delivery option. For future in-person courses, we will follow our partners’ reopening processes.

Please note that, although Varian’s online courses are remote, they are still tuition-based, and one person may attend per enrolment.

If you have any questions about Varian’s education programmes: if you are outside North America, please call your local office. Inside North America, please dial 888-VARIAN5. Choose option 3 and then option 2 to reach Training and Education.

Applications training on site at customer locations

During this time of uncertainty, we will make every effort to accommodate on-site training requests.

  • We will complete work remotely wherever possible to minimise employee and customer risk.
  • We request that customers take the following actions to support on-site work. These items will be reviewed with you before each interaction:
    • Advise us in advance of local/hospital rules and expectations for the visit to the facility.
    • Varian personnel coming on site will wear any required PPE; requirements and arrangements will be discussed and finalised during the scheduling process.
    • Meet Varian personnel at entrance and guide Varian personnel to site using most direct route that avoids patient contact.
    • Thoroughly disinfect any equipment that has been used to treat COVID-19 positive patients, before any on-site services are rendered.

We thank you for your patience and cooperation during this time and look forward to meeting your educational needs during these challenging circumstances.

Interventional Solutions Products Customer Support

Varian continues to offer individualised customer support for the Varian interventional solutions products, procedures, and patients. Varian will provide electronic support where possible, as well as in-person support, in accordance with hospital and governmental policies, when necessary to ensure patient safety. All support requests should be directed to the Varian Interventional Solutions sales team and they will coordinate with the care team.

We continue to monitor the situation and to prioritise our ability to keep our employees safe while serving our customers and their cancer patients globally.

PPE Equipment, Including Masks

Varian has limited quantities of PPE and masks. We will prioritise the use of these by Varian personnel for emergency cases and only when a hospital or clinic cannot provide them. Additionally, while we will continue to source more PPE and masks for these situations, we are being judicious in the amounts sourced, due to the needs for frontline healthcare workers and health systems, who are in greater need of PPE. Furthermore, we wish to thank all frontline healthcare workers around the globe for the work they are doing every day to help patients.

Linac Usage for Sterilisation of Masks

Several customers have enquired if a linac can be used to sterilise PPEs such as N95 masks. At this time, we are not recommending the use of a linac for sterilisation of COVID-19. Our systems have not been designed or tested for operation at the power levels and durations required for these applications. There are significant concerns regarding the integrity of PPEs after RT and there would need to be significant input from regulatory authorities before being able to utilise this technology for sterilisation purposes.

There are investigations underway evaluating tools like UV that show promise. Others are also investigating the use of heat or steam for sterilisation. Also, aerosolised hydrogen peroxide is being used at some institutions. In addition, there are industrial accelerators or other commercially available products that may be easier to implement. These resources may be helpful:

Cleaning Guidelines

Customer Technical Bulletin: COVID-19: Cleaning and Disinfecting of Varian Products (PDF)

COVID-19 Products and Services Resources

Healthcare Emergency Loan Programme

Varian’s Healthcare Emergency Loan Programme (HELP) establishes a procedure for healthcare organisations to request loans or temporary licenses of Varian products or services to facilitate continuity of care during Healthcare Emergencies.

A Healthcare Emergency is defined as any situation where, due to healthcare system challenges stemming from natural disasters or other uncontrollable circumstances, the normal capabilities of a healthcare facility are inadequate to ensure the reasonable and prompt availability of healthcare services to all patients that may need diagnosis or treatment during the situation.

A healthcare organisation may submit a request for aid from Varian by sending an e-mail to A Varian representative will contact the sender to explain the programme further and discuss the healthcare organisation’s needs.

Varian tools and services for managing COVID-19 challenges

A listing of tools and services that can help you manage remote workflows using Varian technology, and augment your resources during the COVID-19 pandemic.

Remote Management of Follow-up Clinics

The Varian Clinical Solutions team has created a series of videos and supporting documentation outlining workflow solutions to address challenges faced by departments at this difficult time. We have released material for the first of this series of videos, focusing on the rapid configuration and implementation of a simple workflow to support the remote management of your follow-up clinics.

This solution focuses on a scenario where your patient and, if required, your clinical team are attending a patient follow-up remotely, to facilitate access to key information, documentation on the patient’s status and actioning the next steps of follow-up.

The following resources are available:

Additionally, should you require support implementing this workflow in your department, a team of Clinical Implementation & Application Specialists are available to assist. To access this support, please email with the email title: Covid-19 Workflow Tips. Along with email support for this solution, a 30-minute remote call can be arranged with one of our Clinical Implementation & Application Specialists to adapt this to your needs.

Latest News & CEO Updates

Video message from the CEO

Hear a brief message from Dow Wilson on how Varian is working to keep its employees safe while supporting our customers in the fight against cancer.

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