Embolization Microspheres: Order and Support Information

Existing customers who want to order Microspheres by EDI, web, phone or fax:

  • For US customers:
    • Products will only be available through the Varian Customer Service Center, Monday – Friday, 8:00 a.m. – 5:00 p.m. CST
    • US Phone: +1 877 467 2009 or vis.support@varian.com
  • For customers in Austria, Switzerland, Germany, Ireland, and United Kingdom:
    • Please email, fax or call the local Varian VIS Helpdesk located in Budapest using the local toll-free telephone numbers below. Helpdesk hours are 08:00-17:00 CEST.
      • Austria: Tel: 0800 068734 Fax: +438000 68770 / +43 (192) 803-38
      • France: Tel 0800 90 41 21 Fax +33 185647480 / +33 170700314
      • Switzerland: 0800 894 460 Fax: +41 442006040 / +41 (315) 800-021
      • Germany: Tel: 0800 1808008, Fax +49 891 250 402 3799 / +49 (180) 500 280 833
      • Ireland: Tel: 1800 901 760, Fax +44 203 744 9185 / +44 207 149 9808
      • United Kingdom: Tel 0800 048 8494, Fax +44 203 744 9185 / +44 207 149 9808

Orders will be processed the same day that they are received and shipped within 24hrs. Please contact the VIS Support Helpdesk for expedited orders, additional shipping charges may apply. Customers ordering via a Standard Purchase Order can fax orders to the above fax numbers or e-mail vis.support@varian.com

Customers can also order by registering with the Varian customer portal (MyVarian) and placing orders through the Varian Marketplace.

  • For All Other customers:
    • There is no change from your current process with Boston Scientific until further notice
    • Any questions: Customer Service 888 272 1001 or QuincyCustomerService@bsci.com

New customers who want to order Microspheres or make a price inquiry:

  • For customers in Asia/PAC contact John Lin at +886 905 731 688, or  Lin@varian.com
  • For customers in Latin America contact Phil Stocton at Stocton@varian.com

Clinical Questions

  • All clinical questions will be triaged by the Help Desk (+1 877 467 2009) and directed to the appropriate expert
  • Toll Free Customer Service numbers for the EMEIA Helpdesk.
    • Austria: 0800 68734
    • France: 0800 90 41 21
    • Switzerland: 0800 894 460

Report a Product Complaint

  • For customers in Austria, Switzerland, Germany, Ireland, and United Kingdom:
    • Please call the local toll free number below or email Varian directly at MicrosphereComplaints@varian.com
    • Austria: Tel: 0800 068734 Fax: +438000 68770 / +43 (192) 803-38
    • Switzerland: 0800 894 460 Fax: +41 442006040 / +41 (315) 800-021
    • Germany: Tel: 0800 1808008, Fax +49 891 250 402 3799 / +49 (180) 500 280 833
    • Ireland: Tel: 1800 901 760, Fax +44 203 744 9185 / +44 207 149 9808
    • United Kingdom: Tel 0800 048 8494, Fax +44 203 744 9185 / +44 207 149 9808

Return a Product (Non-Complaint)

  • For US customers:
    • Non-complaint returns will be processed by Varian Medical Systems.
    • Contact Varian Medical Systems at +1 877 467 2009 or vis.support@varian.com
  • For customers in Austria, France, Switzerland, Germany, Ireland, and United Kingdom:
    • Please call the local toll-free number below or email Varian directly at vis.support@varian.com
    • Austria: Tel: 0800 068734 Fax: +438000 68770 / +43 (192) 803-38
    • France: Tel 0800 90 41 21 Fax +33 185647480 / +33 170700314
    • Switzerland: Tel: 0800 894 460 Fax: +41 442006040 / +41 (315) 800-021
    • Germany: Tel: 0800 1808008, Fax +49 891 250 402 3799 / +49 (180) 500 280 833
    • Ireland: Tel: 1800 901 760, Fax +44 203 744 9185 / +44 207 149 9808
    • United Kingdom: Tel 0800 048 8494, Fax +44 203 744 9185 / +44 207 149 9808
  • For any other customers:
    • There is no change from your current process with Boston Scientific until further notice.
    • Product can be returned up to 90 days in unopened packages. After 30 days, returns are subject to a 10% restocking fee.
    • Contact Boston Scientific returns at 800 862 1284 or Quincyreturns@bsci.com

Other Questions

  • US Customers
  • For customers in Austria, France, Switzerland, Germany, Ireland, and United Kingdom:
    • Please call the local toll free number below or email Varian directly at vis.support@varian.com
    • Austria: Tel: 0800 068734 Fax: +438000 68770 / +43 (192) 803-38
    • France: Tel 0800 90 41 21 Fax +33 185647480 / +33 170700314
    • Switzerland: 0800 894 460 Fax: +41 442006040 / +41 (315) 800-021
    • Germany: Tel: 0800 1808008, Fax +49 891 250 402 3799 / +49 (180) 500 280 833
    • Ireland: Tel: 1800 901 760, Fax +44 203 744 9185 / +44 207 149 9808
    • United Kingdom: Tel 0800 048 8494, Fax +44 203 744 9185 / +44 207 149 9808