SmartConnect just got easier! SmartConnect Now is an on-demand remote support feature that enables your Varian service or helpdesk representative to provide immediate real-time desktop sharing. SmartConnect Now is easily installed in less than a minute with simple instructions from your Varian representative. With immediate on-demand connectivity, it's like having your Varian representatives right there next to you, just when you need them.
SmartConnect is an integral part of Varian products that enables remote monitoring and diagnosis of software performance, software installation, and upgrades. It provides proactive and predictive service capabilities on workstations and servers with both Windows® and Linux platforms. The technology enables Varian service engineers to remotely view parameters in real time, exactly as the end user sees them. Both parties have direct keyboard and mouse control during the remote access sessions. Once predefined conditions are met, alerts notify Varian service about software performance.
Secure and easy to use, SmartConnect allows Varian customer service to remotely access ARIA oncology information systems, Acuity systems, Eclipse systems, Clinac accelerators and the Millennium MLC. In this way, equipment can be monitored, reports generated, problems diagnosed, software upgrades installed and we can provide real-time solutions in a busy environment. Users rated Varian's remote diagnostic support #1 for problem solving, according to the latest ServiceTrak survey, with the highest overall customer satisfaction among the industry leaders.
While performance is important, data integrity and security is paramount. Varian’s SmartConnect offers multi-level security for both the customer and Varian service support: