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Customer Support Contract information

Varian service contracts offer unmatched coverage flexibility. We can tailor a variety of packages, from basic coverage to all-inclusive programs, to address current departmental needs, with built-in scalability for future growth. Protecting your investment is important to the viability of your facility and, ultimately, your patients. With constant, predictable pricing and upgrade schedules locked in, our support contracts help eliminate nasty budgetary surprises.

Delivery and Simulation Systems Hardware Support Agreements

Delivery Systems Support Agreements protect against unexpected costs or downtime. Varian offers a number of flexible programs that include preventative maintenance to ensure maximum product availability and provide discounts for training, product upgrades and labor. Also available are contracts that minimize expenditures and guarantee a maximum savings on parts. Our goal is to help you find the balance of in-house service and expert Varian support while adding value to your Clinac and Acuity systems. We offer:

  • Help Desk technical telephone support
  • Quality audits
  • Periodic maintenance inspections
  • Remote support through SmartConnect
  • On-site support
  • Parts coverage or discounting options
  • On-site Clinical Support and Education discounting
  • Maintenance releases

Support Agreement details vary between plans and from region to region around the world. Contact your local customer service organization for comprehensive information.

Information and Treatment Planning Software Support Agreements

With today’s new treatment techniques driving increased equipment complexity, it is more important than ever to ensure software is performing optimally. Varian offers the same world-class service support for your software products that you have come to expect from us for all your oncology systems. We offer a number of flexible Support Agreements for Information and Treatment Planning systems that provide Help Desk support, training and on-site maintenance. All-inclusive software support agreements can be configured to cover all upgrades, including installation and staff training. Available support includes:

  • Help Desk technical telephone support
  • Purchase options discounts
  • Remote software support through SmartConnect
  • Upgrade releases
  • Maintenance releases
  • On-site software support

Support Agreement details may vary between plans and from region to region around the world. Contact your local customer service organization for comprehensive information.

Complete solutions for a complex world

 

Contact Varian Oncology

Varian Oncology Headquarters
Tel: 1.650.424.5700
Fax: 1.650.493.5637
E-Mail: ca@varian.com

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