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Middle East Opportunities:
SUPPORT ENGINEER OIS
In this position, you report to the Area Service Manager Middle East. You Install, test and maintain a wide range of Varian OIS Products according to customer’s technical / systems environment and company procedures to ensure that customers’ equipment operates efficiently at all times. The position is Based in Bahrain and requires frequent travelling in the region.
Major responsibilities:
- Install OIS Products for complex VMS equipment, according to company procedures and customer’s technical and systems environment, in order to ensure that all Varian OIS Products function properly
- Perform maintenance of complex OIS Products in order to ensure systems are systematically updated and operate properly at all times to full customer satisfaction
- Instruct and support customers in systems maintenance and in basic operation of OIS Products, to ensure customers/users are self-sufficient in operating their equipment.
- Coordinate System Installations or upgrades in close cooperation with the Installation Team and local Field Engineers in order to ensure that system implementation functions meet the customers’ requirements at all times.
- Communicate actively with the Varian OIS Product Management & Product Marketing and participate in getting new products to the field in order to ensure that products meet the customer needs.
- Input detailed records of service visits into company information systems, including IT and technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other VMS parties.
- Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical and systems performance and developments of VMS products.
- Report by means of FSR’s / time sheets / expense reports etc. (as applicable) regularly / weekly to ensure accurate company statistical data on customer-oriented activities are available / kept up to date
- Train and advise less experienced technical Support Engineers OIS in technical matters, in order to ensure they can provide appropriate customer service and maintain up-to-date technical expertise.
- Act as a systems support expert on specific Varian OIS Products, to provide other Support Engineers specialized product knowledge and technical assistance when required.
- Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions
Qualifications:
- Graduate of Technical Institute or University in electronics, and / or information technology engineering or related fields or equivalent practical experience.
- Minimum 4 years experience in Field Service. Previous experience in RT service & support preferable but not a condition
- Minimum 3 years as Support Engineer OIS B
- Practical knowledge in computer architecture (INTEL based & UNIX systems). Profound knowledge of WINDOWS based operating system required. Understanding of Relational Database Managemen Systems and SQL tools in conjunction with a SYBASE database is helpful for configuration of systems at the end users site.
- Sound understanding of customers and their requirements
- Sound understanding and application of VMS business procedures
- Expert knowledge of processes and methods used in VMS product areas such as product specification, product developments / expansions and product security and safety
- Expert professional experience of electronic engineering, testing equipment used for verification, checkout and calibration of VMS products
- Constant training to gain and maintain a sound knowledge and systematically apply national laws and VMS regulations on health & safety in the workplace environment, particularly concerning radiation and electrical safety
- Understanding of processes and systems to motivate and develop individuals
Skills:
- Fluency in the local language and in English, both written and spoken and preferably in more European foreign languages is desirable.
- Must be mature and tactful
- Good understanding of commercial terms
- Articulate and skilled in interpersonal communication
- Willing to travel extensively
- Willing to work normal and non-normal hours as required to support the customers
- Willing to travel
- Ability to advise and counsel other Support Engineers OIS in technical matters
- Excellent skills in applying VMS health & safety regulations to job holder’s work environment
**Exempt**
If you are interested and feel qualified, please send us your complete CV including all relevant professional track records and reference letters via E-mail to:
recruitment.ch@varian.com
Please refer to the Application number ME09003
