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Service

Comprehensive Service Package*

The comprehensive service package will protect your UNIQUE system against any unexpected costs or downtime and help you to stay within budget. It will not only cover the UNIQUE accelerator, but also ARIA and Eclipse, starting with the date of acceptance lasting for several years.

The comprehensive service package includes
  • Parts coverage, including glass and vacuum
    Varian supplies all parts necessary to keep the equipment functioning properly, including all glass and vacuum parts and imaging panel.
  • Periodic maintenance inspections
    Varian will carry out all regular periodic maintenance inspections each year.
  • Maintenance releases and updates
    Varian will provide maintenance releases for the software and firmware on the UNIQUE accelerator, ARIA and Eclipse.
  • Highest level of support.
    • Help Desk
      Varian will provide applications, technical, and clinical support for the UNIQUE Package. Specialists provide e-mail and multilingual phone support for Varian customers worldwide.
    • Remote Service
      SmartConnect enables remote monitoring and diagnosis of equipment performance and allows for remote installation of updates and upgrades. It provides proactive and predictive service capabilities and helps to ensure that the UNIQUE system is performing at an optimum level.
    • On-site support
      Varian will provide on-site field service support for issues that cannot be resol ved by helpdesk or through remote service support.

* Following conditions apply. Service agreement does not cover damage relating to environmental changes, abuse, neglect and others. Comprehensive service package may not be available in some countries.

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Tel: 1.650.424.5700
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